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Support is provided via email. Please email with any questions and suggestions, or to report problems.
Frequently Asked QuestionsHow do I register Parts Tracker? How do I receive my unlock number? How do I turn off macro security warnings in Microsoft Office? Why did Parts Tracker suddenly think it's no longer registered? How do I backup my data file regularly? How do I run Parts Tracker on multiple computers and share the data file over a network? How do I register Parts Tracker?You either use the postal registration form printed from within Parts Tracker, or you pay with a PayPal account (bank account, credit card) online. Please see this page for full instructions How do I receive my unlock number?After payment is received, an email will be sent to you containing your unlock number. NOTE! If you pay using PayPal, then PayPal will send you a transaction confirmation email immediately after payment. This DOES NOT contain your unlock number (because PayPal doesn't generate unlock numbers - they are just the payment gateway). The unlock number is manually generated and emailed to you within a few days of your payment. Is there a user manual?There is no user manual at this time. Parts Tracker is relatively easy to use and free support is available via email. I am working on a help file which will be installed with Parts Tracker (and be available online as well) but it is yet to be completed. How do I turn off security warnings in Microsoft Office (which pop up every time I start Parts Tracker)?You can turn of the security alerts which are displayed when Parts Tracker starts by following these instructions: How to remove macro security warning in Office 2003 Why did Parts Tracker suddenly think it's no longer registered?Parts Tracker uses a registration/unlock number pair for licensing. A registration code is randomly generated but contains value that are only valid for a specific computer (i.e. the computer Parts Tracker was installed on). If you change certain hardware, reinstall Windows, upgrade Windows versions, or format the hard drive, then the registration code is lost and a new one is generated. At this point, Parts Tracker will ask for a new unlock number (because the old one you had no longer matches). Don't worry - you just need to email the new registration number and you'll receive a new unlock number. |
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