Support is provided via email.

Please email with any questions and suggestions, or to report problems.

Frequently Asked Questions

How do I register Parts Tracker?

How do I receive my unlock number?

How do I turn off macro security warnings in Microsoft Office?

Why did Parts Tracker suddenly think it's no longer registered?

How do I backup my data file regularly?

How do I run Parts Tracker on multiple computers and share the data file over a network?

How do I register Parts Tracker?

You either use the postal registration form printed from within Parts Tracker, or you pay with a PayPal account (bank account, credit card) online. Please see this page for full instructions

How do I receive my unlock number?

After payment is received, an email will be sent to you containing your unlock number.

NOTE! If you pay using PayPal, then PayPal will send you a transaction confirmation email immediately after payment. This DOES NOT contain your unlock number (because PayPal doesn't generate unlock numbers - they are just the payment gateway). The unlock number is manually generated and emailed to you within a few days of your payment.

How do I turn off security warnings in Microsoft Office (which pop up every time I start Parts Tracker)?

How to remove macro security warning in Office 2003
How to remove macro security warning in Office 2007

Why did Parts Tracker suddenly think it's no longer registered?

Parts Tracker uses a registration/unlock number pair for licensing. A registration code is randomly generated but contains value that are only valid for a specific computer (i.e. the computer Parts Tracker was installed on). If you change certain hardware, reinstall Windows, upgrade Windows versions, or format the hard drive, then the registration code is lost and a new one is generated. At this point, Parts Tracker will ask for a new unlock number (because the old one you had no longer matches). Don't worry - you just need to email the new registration number and you'll receive a new unlock number.